FAQ

Frequently Asked Questions

What is your return and refund policy?

We do not offer returns or refunds. However, we are happy to process exchanges for items that are defective, damaged, or if you received the wrong size or item. Please contact us within 14 days of receiving your order to arrange an exchange.

How do I request an exchange?

To request an exchange, please email us at support@waanarts.com with your order number, photos of the item, and details about the issue. We'll guide you through the exchange process.

What items are eligible for exchange?

Exchanges are available for defective items, damaged items, or if you received the wrong size or product. Items must be unworn, unwashed, and in their original condition with all tags attached.

How long do I have to request an exchange?

Exchange requests must be submitted within 14 days of receiving your order.

Who pays for exchange shipping?

If the exchange is due to our error (wrong item sent, defective, or damaged), we will cover the return shipping costs. For size exchanges or other non-error exchanges, the customer is responsible for return shipping.

How long does shipping take?

Domestic orders typically arrive within 5-7 business days. International shipping times vary by location.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay for a fast and secure checkout experience.